Email Support
Feel free to email our support desk and we'll get back to you within 8 business hours (i.e within the next business day). We look forward to helping you!
Popular Resources
Here are some links to some of the most popular help resources. Hopefully you'll find your answer straight away!
All help documentation
This is a link to all our help documentation, new user tutorials, FAQs, troubleshooting guides and more.
Setting up and troubleshooting your email
For help with setting up various email clients, setting up POP email for individual users and troubleshooting email issues, take a look at this guide.
Getting started with the system
This link will help you start using the application. It will take you through a quick overview of the system features and help you with basic tasks.
Sending an email campaign
Read this article if you wish to send an email campaign to your customers
Managing your eCommerce orders
Learn about eCommerce orders in the system, how to access and edit your orders.
Managing your customer database
This article covers managing your integrated customer data base
General Videos
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Complete Video Tour
In this video, you'll learn about effective online strategies and how you can apply them in your online business for maximum results. You'll get a complete overview of the system's functionality, so you'll better understand how it works and how you can be successful online with us.
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System Orientation & Introduction
In this introductory video you'll get a quick introduction to the system, including the basics like how to log in, how to get help and generally how to find your way around. You'll also learn how to do some of the basic tasks needed to run your online business - like editing a web page. Recommended for beginners.
Website Related Videos
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Using SiteWalk
This video covers how to use Sitewalk to quickly and easily make changes to your site.
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Using the WYSIWYG Editor
Here we cover the online editor in detail. You'll learn how to find your way around the editor, how to set page titles, cutting and pasting from other programs, inserting images and links, and more.
eCommerce Related Videos
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A comprehensive overview of eCommerce functionality
After watching this video you'll have a better understanding of the power and range of features available to you to set up your online shop to sell your products. You'll see how catalogues and products work together and how to add new products to your shop.
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Setting up Shipping Options
In this video you'll learn about our flexible shipping options capabilities. We'll take you through how you can define your own shipping options in your shopping cart so that you can charge your own custom shipping fees to suit your business.
Email Marketing Related Videos
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Using Email Marketing Campaigns
In this video you'll get a quick overview of how to use the system's email marketing capabilities. You'll see how to create both once-off campaigns and loyalty campaigns, to get your clients coming back to your online business again and again!
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Using Lists for targeted Email Marketing
In this video you'll learn what Lists are and how to manage them for effective email marketing.
Customer Related Videos
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Customer Database Overview
In this overview video, you'll learn how customer records work in the system. You'll understand how to work with customer data, and how to create specific customer reports to segment your customer database.
