Side-Step the Tech-Talk
As an online business owner you shouldn't have to worry about needing a programmer or complex tools to control your content. With VanillaTree, managing and editing your website is a walk in the park.
Edit Your Content Easily With SiteWalk
SiteWalk is an easy-to-use point-and-click approach to editing your website. You navigate your site like your customers do, making changes as you go. You can click on a region of text to edit it, make a change, click 'Save and Publish', and you're done.
SiteWalk is Smart
SiteWalk will automatically recognize the modules or functionality that have been added to your pages, so that you can jump straight to edit those modules, saving you loads of time without needing a programmer.
Design Freedom
You should have the freedom and flexibility to get the website you want, and you shouldn't need to know how to write code to get it. We have XHTML, CSS, Javascript and Flash in our bag of tricks, so tell us what you need and we'll make it happen.
Sell Products and Collect Payments Automatically
Sell products, fulfil orders, manage stock levels and collect payments automatically. Integrated shipping, multi-currency support, cross and up-sell features, affiliate programs and limitless customisation.
Sell Anything and Manage Inventory
Sell any product online. Specify product information, set up a product gallery, and include shipping details such as dimensions and weight. You can even sell electronic products such as music and eBooks, or software that your customers can download from your store.
Orders Integrated With CRM
All orders are linked to a customer record in your built-in customer database, giving you a full history of customer orders, and enabling you to offer customer loyalty incentives and campaign to your customers through email and newsletters.
Search Engine Friendly Stores
All VanillaTree stores use URLs that contain the product or catalog's name and XML Sitemaps are automatically generated for each store, ensuring that you and your store aren't a needles in a haystack.
Track Your Store's Performance
If your online store plays a leading role in your business, you need to be able to measure how it's performing. We've built in detailed reporting functionality so you can track product popularity, order volumes, cart abandonment, and much more.
Great Customer Service With a Built-In Customer Database
One of the most important things for any business is customer interaction and providing great customer service. Without any programming and no extra effort you have a customer database built right into your website, capturing leads and getting to know your customers.
Live Feed of Customer Activity
When a customer interacts with your website, their actions immediately appear in a live feed on your business dashboard, giving you a bird's-eye view of their actions. From contact forms to email marketing, everything is tracked to give you clear insight into your customers' behaviour.
Custom Forms and Automated Lead Capture
We can build web forms tailored to suit your business, which are linked directly to your customer database. When a form is submitted, a case for each submission is created in the customer database, automatically capturing new leads.
Effective Contact Management
Your business revolves around your customers. All their interactions with your site, including orders, subscriptions and email marketing history are listed so that you can better understand your customers.
Automated Workflows
We can easily set up multi-step workflows so that the right department is automatically notified to take action when customers interact with your site. Reminders and escalations are put in place to ensure that customers are serviced quickly, so you never miss a beat.
Bring Customers Back with Email Markteting
Email campaigns are a powerful and effective means of communicating with your customers. You can easily create segmented lists and targeted campaigns by slicing and dicing your integrated customer database.
Stay in Touch
Every VanillaTree plan includes 10,000 email newsletters a month and you can create as many campaigns as you like. Additional emails only cost 1 cent each, so there's no reason to lose touch with your customers.
Stylish Email Newsletter Templates
Create and send newsletters in a snap! Choose from a number of professional templates, or have us design one for you. Once you've decided on a template, simply follow a few easy steps to send out your campaigns.
Create Targeted Lists
You can create highly targeted lists by slicing and dicing your customer database, or by individually adding customers to a list on the fly.
Measure Marketing Effectiveness
Need to know more than open rates and click throughs? Now you can track the actions your customers take after clicking a link, and accurately measure the success of your email marketing campaigns.
No More Guess Work
You can't improve anything unless you know how you are tracking. We've built in powerful reporting functions to measure all facets of your online business, including your website, online store, customers and email marketing.
Integrated Analytics
With VanillaTree you don't need to add complex tracking codes to your website. Powerful analytics and reporting functionality is tightly integrated into the system, giving you everything you need to measure and track your business performance.
A Central View of Your Online Business
Keep your finger on the pulse with your reporting dashboard, which displays detailed metrics and graphs, giving you a 360 degree view of your online business. So when you log in, you'll know what's happening, when it's happening.
Analyze Your Online Business Performance
Our integrated analytics reveal your most popular pages, visitor information, top selling products, sales and orders volumes, newsletter subscriptions, web form submissions, and a whole lot more - all the information you need to manage and grow your online business.
Export Reports and Data
You can use our intuitive report generator to slice and dice your customer database and export the results to your favourite spreadsheet program.
